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Horrible Service Encounter

Back from Phuket trip, we went to have some pizza for lunch before heading home. I was carrying 2 bags of liqour with 1 bottle in each and Valent is carrying our heavy luggage. We waited for our turn (though the restuarant was only 3/4 full) and here's my conversation with the RUDE waiter:

Waiter: "Table for ...?"
Me: "2 person"
Waiter directed me to a table for 2 person (with no extra room for us to put our luggage and 2 bags of liqour).
Me: "This table is too small, can I have a bigger one so that I have some space to put my stuff? Maybe a table for 4?"
Waiter (Give me a 25 cent look and said): "THEN WHY DO YOU STILL SAY TABLE FOR TWO???????"
Me (Shocked by his attitude): "I want to see you manager NOW!"
Manager came to me in less than a min. I tried to control my anger and explained to the manager. She was speechless after I have told her. Haha... think she never expect such rude behaviour from her staff too.

She aplogised profusely and assured that she will talk to the waiter concerned. She showed me to a table with bigger room space and have appointed a senior trainer to serve our table personally.

Wow... the service was excellent, he has displayed all the traits of a good customer service officer... Polite, kept customer informed, eye for details and he anticipated our needs too. I think they have did a good job with service recovery.

Posted by Felicia Kwoh on 11/22/2010 08:31:00 AM

My Phuket Trip!

The trip to phuket was great. We had lots of seafood, spa and even went for a day tour to Phi Phi Island. Really a time for me to relax & recharge!

Horizon Resort & Fish Spa Experience
From Horizon Resort & Fish Spa

Best food in Phuket
From Great Food in Phuket

Phi Phi Island Tour
From Phi Phi island Tour

Posted by Felicia Kwoh on 11/21/2010 01:30:00 PM

Phuket! Here I come!

I'm at T1 now, waiting to board the plane to Phuket! While I'm blogging away, Valent is beside me trying to submit an online application for our travel insurance with NTUC. The blur me got everything done (transport, hotel and etc) except travel insurance. Hee...

Ok. Travel insurance is now completed too. Time to board the plane.... !~

Posted by Felicia Kwoh on 11/16/2010 07:45:00 AM

Sleepless Night

I can't believed I slept at 5 am this morning yet I can still reached office on time! Maybe too eager to complete my quarterly analysis today.

Posted by Felicia Kwoh on 11/09/2010 08:57:00 AM